This Privacy Statement (this "Statement") describes:

• $   the types of information we may collect or that you may provide when you purchase, download, install, register with, access, or use our services (the "Services"), which are comprised of our mobile application (the "App"), our websites, online portals, and other related features and services that enable you to arrange and schedule transportation, logistics and/or delivery services, with providers of such transportation, logistics and/or delivery services that are contracted by Rover to provide such services to you (the "Providers"); and


• $   our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Statement applies only to information we collect via the Services or in email, text, and other electronic communications sent through or in connection with the Services. This Statement DOES NOT apply to information that:

• $   we collect offline or on any other apps or websites, including websites you may access through the Services;


• $   you provide to or is collected by any third party. Third-party apps and websites may have their own privacy policies that govern their collection of information. We encourage you to familiarize yourself with the privacy policies of any app or website that you use, but we are not responsible for any third-party actions regarding any of your information.

When you download, register with, access, or use the Services or otherwise contact us and provide us with feedback, we may ask you to provide certain information to us through various forms, features, or other means. Such information may include any of the following:

• $   information by which you may be personally identified, including your name, postal address, email address, telephone number, user name, password, profile picture, and payment or banking information, or any other identifier by which you may be contacted online or offline ("Personally Identifiable Information");


• $   that is about you but individually does not identify you ("Non-Personally Identifiable Information"). This information includes:
  • "   information that you provide in connection with your use of the Services, such as location data, and information provided when you rate or comment on the services of a Provider;
  
  
  • "   Information you provide when you enter a contest or promotion sponsored by us, and when you report a problem with or comment to us about the Services;
  
  
  • "   records and copies of correspondence (which may include Personally Identifiable information such as email addresses and phone numbers) between you and us;
  
  
  • "   your responses to surveys that we might ask you to complete for research purposes;
  
  
  • "   your gender;
  
  
  • "   your date of birth to confirm your age;
  
  
  • "   your search queries on the Services; and

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¹ Please confirm this list is complete and accurate.

• • "   you may provide information to be published or displayed ("Posted") on public areas of the Services (collectively, "User Content"). Your User Content is Posted and transmitted to others at your own risk. Additionally, we cannot control the actions of third parties with whom you may choose to share your User Content. Therefore, we cannot and do not guarantee that your User Content will not be viewed by unauthorized persons

We automatically collect certain information about how you access, use, and interact with the Services ("Usage Information"). Such information may include any of the following:

• $   information about your mobile device and internet connection, including but not limited to unique identifiers associated with the device, the device’s telephone number, operating system, hardware model, application or browser type and version, and mobile network information;


• $   details of your access to and use of the Services, including traffic data, location data, information we automatically collect in system logs or similar files about how you interact with the Services, such as which features you visit or click on, or other information like your Internet Protocol ("IP") address, browser or device configuration, date and time of access, and cookie information, and other communication data;


• $   details regarding Providers' services that you access using the Services, including, including the type of services requested or provided, order details, delivery information, the date and time the service was provided, the amount charged, the distance traveled, payment method, and information related to use of promotional codes;


• $   details regarding Providers' services that you access using the Services, including, including the type of services requested or provided, order details, delivery information, the date and time the service was provided, the amount charged, the distance traveled, payment method, and information related to use of promotional codes;


• $   real-time information about the location of your device. However, we will only access your location with your consent. Denying consent in this regard may inhibit your ability to use the Services. For example, you may have to manually enter a pickup address, or you may not be able to access and use certain location-specific aspects of the Services;


• $   location data collected from a Provider during a trip may be linked to a user's Account, even if the user has not enabled access to location data on the user's device, for purposes including receipt generation, customer support, and fraud detection;

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² Please confirm this list is complete and accurate.

• $   we may use various technologies to collect and store usage information in connection your use of the Services, including cookies, browser web storage (e.g., HTML5), web beacons, and similar technologies. We may also integrate with built-in device features (e.g., when you turn on fingerprint access or facial recognition access for your Account); and


• $   we may also collect information from Account owners who request services for or on behalf of others, or who enable others to request or receive services through their Accounts.

When you use the Services or its content, certain third parties may use automatic information collection technologies to collect information about you or your device or computer. These third parties may include:

• $   Advertisers, ad networks, and ad servers;


• $   Content providers;


• $   Application providers;


• $   Analytics companies;


• $   Your mobile device manufacturer;


• $   Your mobile service provider;

These third parties may use tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites, apps, and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Your Choices Regarding the Collection, Use, and Disclosure of Your Information.

We may use or disclose the Personal Information we collect in the following ways:

• $   to fulfill or meet the reason you provided the information. For example, if you access the Services through your Account, we may use your Account and its associated information, including your name, contact information, payment method, and any location information, to request transportation, logistics or delivery services from a Provider and process payment;


• $   to enable communications between users and Providers. For example, we may provide a Provider with your mobile device number to allow the Provider to contact you in connection with the Provider's services;


• $   to provide, support, personalize, and develop our Services;


• $   to create, maintain, customize, and secure your Account;


• $   to provide you with push notifications, deal offers, and other communications and content related to the Services;


• $   to process your requests, purchases, transactions, and payments and prevent transactional fraud;


• $   to provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;


• $   to answer your questions or otherwise provide you with information that you request;


• $   to personalize your experience with the Services and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Services, third-party sites, and via email or text message (with your consent, where required by law);


• $   to track your use of Providers' services;


• $   to recognize you when you use the Services;


• $   to speed up your searches;


• $   to estimate our audience size and usage patterns;


• $   to send you reminders, technical notices, updates, security alerts, support and administrative messages regarding the Services and your Account, and other important information, including changes to our Terms and the Statement;


• $   for our internal business purposes, such as administration of the Services, our accounting purposes, or audits;


• $   to help maintain the safety, security, and integrity of our Services, databases and other technology assets, and businesses;


• $   for testing, research, analysis, and product development, including to develop and improve our Services;


• $   for any other purpose disclosed by us when you provide the information;


• $   to display advertisements to our advertisers' target audiences. Even though we do not disclose your Personal Information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria. See Third-Party Information Collection for more details; and


• $   to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Services is among the assets transferred.

Without limiting the foregoing ways in which we may use your Personal Information, we may also use your Personal Information in accordance with your consent or as otherwise permitted or required by law.

We have implemented the following measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure:

• • all communication between user devices and our servers are encrypted;


• • users are authenticated and securely stored using Amazon Web Services;


• • we use database replication to prevent loss of user data;


• • all user data is stored in a database running on a private network, so no direct connections from the outside world can be made to it (i.e., user data is protected by a firewall).

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⁵ Insert a hyperlink to the Terms of Use.

⁶ Please confirm this list is complete and accurate.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to all or parts of the Services, you are responsible for keeping this password confidential. Please do not to share your password with anyone.

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of any of your information transmitted through our Services. Any transmission of your information is at your own risk. We are not responsible for any party's circumvention of any privacy settings or security measures we provide.